Frequently asked questions
Can I get a free air source heat pump in BT10 through the Warm Homes Plan?
Yes. Air source heat pumps are a primary Warm Homes Plan measure for eligible BT10 households. If your household receives a qualifying benefit and your home has an EPC rating of D, E, F or G, you may receive a fully funded heat pump installation at no cost. Submit the form to check your eligibility.
What is an air source heat pump?
An air source heat pump extracts heat from outside air and uses it to heat your home and hot water, similar to how a fridge works in reverse. It is more efficient than gas or oil heating and produces significantly lower carbon emissions. Running costs depend on property insulation and energy tariff.
Does an air source heat pump work in BT10's climate?
Yes. Modern air source heat pumps continue to operate at temperatures as low as minus 15 to 20 degrees Celsius, well within the range of typical UK winters, though efficiency reduces somewhat in very cold weather. Installers carry out a heat loss calculation for your specific BT10 property to confirm suitability before any work is agreed.
Who qualifies for a free heat pump under the Warm Homes Plan?
Eligibility requires a qualifying means-tested benefit (such as Universal Credit or Pension Credit) and an EPC rating of D or below. The property must be suitable for a heat pump installation, which the free survey will confirm. Owner-occupiers and private tenants with landlord permission can apply.
Can I combine a Warm Homes Plan heat pump with insulation?
Yes, and it is often recommended. A heat pump works best in a well-insulated property. The Warm Homes Plan can fund both the heat pump and insulation measures such as loft or cavity wall insulation in the same package, improving overall energy efficiency and reducing running costs.
How long does a Warm Homes Plan heat pump installation take?
After the free eligibility check and home survey, heat pump installations in BT10 typically take one to three days depending on the property. Your installer will give you a clear timeline before any work begins.