Who We Are
Stubo Interactive is the data controller for personal data collected through our websites and apps. We are a sole trader based in the United Kingdom.
- Business: Stubo Interactive
- Location: Plymouth, United Kingdom
- Contact: stubointeractive.com/contact
As a small business processing minimal personal data, we are not required to appoint a Data Protection Officer (DPO). All data protection enquiries can be directed to us via our contact page.
What Data We Collect
| Data | When | Legal Basis |
|---|---|---|
| Name and email | When you contact us | Consent |
| Google account info (name, email) | When you sign in to our apps | Contract |
| App data (dog profiles, health records) | When you use cloud sync | Contract |
| IP address, browser info | Server logs (security) | Legitimate interest |
| Login attempts (IP, timestamp) | Sign-in attempts (rate limiting) | Legitimate interest |
| Anonymous usage data | If you consent to analytics cookies | Consent |
| Ad interaction data | If you consent to advertising cookies | Consent |
Legal Basis for Processing
Under UK GDPR, we only process your data when we have a lawful basis:
- Consent: When you accept optional cookies (analytics, advertising), contact us, or submit information voluntarily. You can withdraw consent at any time.
- Contract: When we provide app services to you, such as cloud sync for signed-in users.
- Legitimate interests: For security, fraud prevention, service improvement, and maintaining our services. We balance our interests against your rights and only process what is necessary.
Your Rights
Under the UK GDPR, you have the following rights over your personal data:
Right of Access
Request a copy of all personal data we hold about you. We will provide it within one month in a readable format.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data ("right to be forgotten"). In our apps, you can delete all data via Settings > Delete All Data.
Right to Restrict Processing
Request that we limit how we use your data while a complaint or dispute is being resolved.
Right to Data Portability
Request your data in a structured, machine-readable format so you can transfer it to another service.
Right to Object
Object to processing based on legitimate interests. We will stop processing unless we have compelling grounds.
Right to Withdraw Consent
Withdraw consent at any time for processing based on consent (e.g. analytics cookies). Use the cookie settings on our Cookie Policy page or the banner on any page.
To exercise any of these rights, please contact us. We will respond within one month. There is no charge for exercising your rights.
How We Protect Your Data
- Encryption: All data in transit uses HTTPS/TLS encryption
- Minimal collection: We only collect data that is necessary for the service
- Local-first: Our apps store data on your device by default : cloud sync is optional
- No data selling: We do not sell, rent, or trade your personal data to third parties for marketing purposes
- Access controls: Only authorised systems can access stored data
- Regular review: We regularly review what data we hold and delete what is no longer needed
Data Retention
| Data | Retention Period |
|---|---|
| Contact submissions | Automatically deleted after 12 months |
| Cloud-synced app data | Retained until you delete it or request deletion |
| Login attempt records | Automatically deleted after 90 days |
| Analytics data (Google) | 14 months (if you consent) |
| Local app data | Stored on your device until you clear it |
International Data Transfers
Some of our third-party service providers are based outside the UK:
- Google (Analytics, Sign-In, AdSense, AdMob) : United States
- Cloudflare (Hosting, security) : United States
Where your data is transferred outside the UK or European Economic Area, these providers use appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms approved by the UK Information Commissioner's Office to protect your data.
Cookies and Consent
We use a cookie consent banner on all our sites. You choose what cookies to allow:
- Essential cookies : always active, required for the site to function
- Analytics cookies : only with your consent (Accept All)
- Advertising cookies : only with your consent (Accept All)
You can change your cookie preferences at any time on our Cookie Policy page. For full details on what cookies we use, see our Cookie Policy.
Children's Data
Our services are not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child under 13, please contact us and we will delete it promptly.
ICO Registration
Stubo Interactive is registered with the UK Information Commissioner's Office (ICO) as a data controller under the Data Protection Act 2018.
You can verify this registration via the ICO public register.
Making a Complaint
If you are not satisfied with how we handle your data or respond to your request, you have the right to lodge a complaint with the UK's data protection authority:
Website: ico.org.uk/make-a-complaint
Helpline: 0303 123 1113
We encourage you to contact us first so we can try to resolve your concern directly.
Related Policies
- Privacy Policy : full details on data collection, third-party services, and how we use your information
- Cookie Policy : what cookies we use and how to manage your preferences
- Terms of Service : terms governing your use of our websites and apps
Contact Us
For any data protection queries or to exercise your rights, please contact us. We aim to respond to all requests within one month.