Frequently asked questions
Does Housing Benefit qualify me for energy grants in BT5?
Housing Benefit is a qualifying means-tested benefit for the Warm Homes Plan. If you receive Housing Benefit and your BT5 home has an EPC rating of D, E, F or G, you may be eligible for funded insulation, heat pumps, and heating upgrades. Submit the form to check your specific eligibility.
I rent my home in BT5 and receive Housing Benefit. Can I apply?
Yes, tenants receiving Housing Benefit can apply for Warm Homes Plan improvements. You will need your landlord's written permission before any installation takes place. In many cases landlords are willing to consent because the work improves the property's EPC rating.
What measures are available to Housing Benefit claimants?
Eligible BT5 households on Housing Benefit can qualify for loft insulation, cavity wall insulation, solid wall insulation, underfloor insulation, air source heat pumps, ground source heat pumps, and smart heating controls, depending on property suitability.
My Housing Benefit has changed recently. Does that affect my eligibility?
Eligibility is assessed at the point of application. If you currently receive Housing Benefit and your property meets the EPC requirement, you should still submit the form. The accredited installer will confirm your status as part of the free survey process.
How quickly can I get improvements fitted in BT5?
After the 60-second eligibility check, an approved installer will contact you within 1 to 3 working days to arrange a free home survey. Installation timescales vary by measure and installer availability, but many BT5 properties are surveyed within two to three weeks of applying.
Is the eligibility check free?
Yes. The online eligibility check is free. If you pre-qualify, a registered installer will arrange a free survey. You pay nothing for measures fully covered by the Warm Homes Plan.